Refund policy

Last updated: October 2026

At BECKY SIMPSON LTD, we want you to feel confident when shopping with us. If your purchase does not meet your expectations, please review the return and refund terms below.

1. Return Eligibility

You may request a return for eligible items within 30 days of receiving your order, subject to the terms of this policy.

To qualify for a return, items should be:

  • Unworn, unused, and in their original condition.

  • Returned with original tags and packaging, where applicable.

  • Accompanied by proof of purchase or your order number.

Items that show signs of wear, damage caused after delivery, or alterations may not qualify for a change-of-mind return, subject to your statutory rights.

2. How to Request a Return

To start a return, contact our customer support team at:

Email: support@beckysimpsons.com

Please include your order number, the item you wish to return, and the reason for your request.

Our team will provide the applicable return instructions and return address. Please wait for these instructions before sending your parcel.

3. Faulty, Damaged, or Incorrect Items

If your order arrives faulty, damaged, or different from what you ordered, please contact us at support@beckysimpsons.com as soon as possible.

Include your order number and photographs where helpful. We will review the issue and explain the appropriate next steps.

Your statutory rights remain unaffected.

4. Refunds

Once your returned item has been received and assessed, we will notify you of the outcome.

Approved refunds will be issued to your original payment method. Processing times may vary depending on your payment provider or bank.

Where required by applicable law, refunds will be issued within the relevant statutory timeframe.

5. Return Shipping Costs

For change-of-mind returns, customers may be responsible for return postage where this has been clearly communicated before purchase and is permitted by law.

If an item is faulty, damaged, incorrectly supplied, or otherwise requires a remedy under applicable law, we will cover or reimburse reasonable return costs where required.

Our standard outbound shipping is free. This does not remove any applicable statutory return or refund rights.

6. Exchanges

If you need a different size or would like another eligible item, contact us at support@beckysimpsons.com.

Exchanges are subject to stock availability. If an exchange is unavailable, we will explain the available alternatives.

7. Cancellations and Your Legal Rights

For eligible online purchases in the United Kingdom, consumers generally have a legal right to cancel within 14 days of receiving their goods, followed by a further 14 days to return them after notifying the retailer.

Certain exceptions may apply. Nothing in this policy limits your rights under the Consumer Contracts Regulations 2013, the Consumer Rights Act 2015, or other applicable consumer protection legislation.

8. Contact Us

For questions about returns, refunds, or cancellations, please contact:

Business Name: BECKY SIMPSON LTD
Email: support@beckysimpsons.com
Phone: +44 7403 654182
Address: 292521 Office Suite 29a, 3/F, 23 Wharf Street, London, England, SE8 3GG

We aim to respond to customer enquiries as promptly as possible.

Thank you for shopping with BECKY SIMPSON.