Contact information

Last updated: October 2026

At BECKY SIMPSON LTD, we aim to provide a smooth and reliable delivery experience for every customer. Please review our shipping policy for information about order processing, delivery times, and shipping enquiries.

1. Shipping Costs

We offer free standard shipping on all orders. No standard shipping fee will be charged at checkout.

If any additional delivery options or charges become available, the applicable costs will be displayed before you complete your purchase.

2. Order Processing

Orders are processed during business days, excluding weekends and applicable public holidays.

Please allow time for order verification, processing, and preparation before dispatch. Processing times may vary depending on product availability and order volume.

You will receive an order confirmation after placing your order. Where available, dispatch notifications and tracking details will be provided once your order has been shipped.

3. Estimated Delivery Time

Our estimated standard delivery time is 4–7 business days.

Delivery times are estimates and may vary depending on your delivery address, order processing, carrier operations, weather conditions, and other circumstances beyond our reasonable control.

Business days exclude weekends and applicable public holidays. If your order requires additional processing time, delivery may take longer.

4. Shipping Destinations

Available shipping destinations are shown during checkout. Please confirm that we deliver to your location before placing an order.

Delivery availability and estimated arrival times may differ by destination.

5. Tracking Your Order

If tracking is available for your shipment, we will provide the tracking details by email after dispatch.

Please allow the carrier time to update tracking information. If you have not received tracking details or need help locating your order, contact our customer support team.

6. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

If you notice an error in your shipping address, contact us as soon as possible at support@beckysimpsons.com. We cannot guarantee that an address can be changed after an order has been processed or dispatched.

7. Delayed, Lost, or Undelivered Orders

Although we aim to meet our estimated delivery times, delays may occur due to carrier disruptions, severe weather, customs procedures, or other unexpected circumstances.

If your order has not arrived within the estimated delivery period, please contact us so we can review the situation and advise you on the next steps.

Your statutory rights regarding delivery remain unaffected.

8. Damaged or Incorrect Items

If your order arrives damaged, faulty, or incorrect, please contact us at support@beckysimpsons.com with your order number and relevant details.

We will review your enquiry and explain the appropriate resolution in accordance with our Return and Refund Policy and applicable consumer protection laws.

9. Contact Information

For questions about shipping, delivery times, or your order, please contact:

Business Name: BECKY SIMPSON LTD
Email: support@beckysimpsons.com
Phone: +44 7403 654182
Business Address: 292521 Office Suite 29a, 3/F, 23 Wharf Street, London, England, SE8 3GG

Thank you for shopping with BECKY SIMPSON. We appreciate your business.